Customers are responsible for providing an accurate shipping address. To prevent any shipping delays. Double check that the address listed in your order confirmation email is correct.
Agave Threads Co. is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. USPS is responsible for all mail pieces that undergo their service.
We will do our best to assist all customers regarding missing packages.
All claims will be thoroughly reviewed case by case. Once USPS responds to your claim we will be able to take further proper actions to resolve this case.
Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package.
Orders are shipped to the provided shipping address listed under customer’s account.
Agave Threads Co. is not responsible for packages delivered to mistyped or invalid address.
All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
Customer’s funds will be transferred to store credit.
Customer's are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses
Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have 24 hours to make any minor size or address changes to this order free of charge. Make sure you call or write into customer service within this time frame.
Orders are generally received within 7-10 business days after date of fulfillment.
Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.
Return and Refund Policy
We do not offer refunds.
Items purchased may be returned for store credit. All return requests must submitted within 14 days of receiving your shipment. Each item must have the original tags attached and be unworn as well as unwashed.
Agave Threads Co. will not issue any refunds on returned products, A store credit will be issued.
If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item including taxes.
All returns/exchanges must contain the Return Authorization (RA) number, which must be requested within 15 days of receiving your shipment.
You will be responsible for paying postage on any returns/exchanges.
Please allow 1-3 weeks from the time you mail your return/exchange to be processed.
Store credits are issued to your email address associated with the order.
Sale items are not eligible for returns or exchanges.